Through Diabetes WA Connect, GPs can call or book a virtual case conference with our endocrinologists for support managing patients with diabetes.
The service has been designed to:
Your patient remains under your care, and any treatment decisions remain yours.
Diabetes WA Connect provides timely endocrinology advice to support diabetes management in primary care.
A short discussion can help clarify treatment decisions, support complex cases and connect your patient to the right services.
No referral required. No cost to patients or practices.
✔ Speak directly with an endocrinologist
✔ Available to all WA GPs
✔ Book a call-back in a 30-minute time window that suits you
Speak directly with an endocrinologist to discuss a patient case.
Call 9436 6270 or book a 30-minute call-back window online.
Key points:
• The patient does not need to be present
• Advice is based on information provided during the call
• Follow-up calls can be arranged if needed
GPs can self-log RACGP/ACRRM Reviewing Performance CPD hours for case discussions, including preparation and reflection on advice.
For more complex cases, GPs can book a virtual MDCC.
Case conferences are attended by:
• a Diabetes WA endocrinologist
• a Diabetes WA educator
• an Aboriginal health practitioner (if requested)
The GP remains responsible for the patient’s clinical care.
Key details:
• No referral required
• Patient attendance optional
• MBS item 735 available
Case conferences may also be booked in extended blocks or used as group learning sessions for multiple GPs.
Diabetes WA Connect also links GPs and patients to the wider Diabetes WA support network.
This includes:
• credentialled diabetes educators
• dietitians
• telehealth services
• referrals to the Diabetes WA clinic
• the Diabetes WA helpline
• local community services and programs
This helps ensure patients can access the right support at the right time.
Practice team support
Credentialled diabetes educators can support practice teams to identify and address diabetes care needs within their patient population.
Aboriginal health practitioner support
Our Aboriginal health practitioners can assist practices and the Connect team with culturally safe care and community engagement.
Diabetes WA Connect information sessions
Practices can book a 30-minute introduction session to meet the Connect team and learn how the service can support their patients.
Targeted education events
Our informal, interactive Clinical Conversations sessions give GPs the opportunity to ask questions, discuss real-world cases and build confidence across a range of diabetes topics.
Our informal, interactive Clinical Conversations sessions give GPs the opportunity to ask questions, discuss real-world cases and build confidence through exploring a wide range of diabetes topics.
An interactive session to help GPs feel more confident starting and managing insulin in primary care. You’ll build practical skills in choosing the right insulin, initiating treatment, and titrating doses so you can support your patients with confidence.
An interactive session exploring private and commercial driving license requirements and diabetes in primary care. Build confidence in assessing fitness to drive and support patients to meet requirements while maintaining safety and independence.
An interactive session exploring the impact of diabetes on mental health and self-management. Build confidence in recognising diabetes distress and how to better support your patients in practice, including when and how to refer to programs such as LISTEN.
An interactive, case-based session that brings real-world diabetes presentations to life. Build confidence in recognising when something doesn’t quite fit,and walk away with practical insights to support accurate diagnosis and management in everyday practice.
An interactive session focused on the role of technology in diabetes care. Explore how CGM and automated insulin delivery systems can support self-management, reduce diabetes burden and improve outcomes. Build confidence in supporting patients using diabetes technology in practice.
Dr Greg Ong has clinical appointments at Fiona Stanley Hospital, Fremantle Hospital, and Sir Charles Gairdner Hospital where he previously served as clinical lead (Director) of Acute Internal Medicine. Greg can assist you with the management of any aspect of adult diabetes including diabetes in pregnancy.
Dr Seng Khee Gan has a clinical appointment at the Department of Endocrinology & Diabetes at Royal Perth Hospital, where he has been a previous Head of Department, and has a private practice. He is also a Clinical Academic at UWA Medical School and has interests in inpatient and outpatient adult diabetes care, across the age range from young adults to the elderly. He is active in collaborative diabetes research projects, as well as in medical education.
Fantastic service which helps rural GPs make clinical decisions and saves patients long wait lists.”
Booking was so easy.”
A reliably prompt, thorough and professional service which is great to have.”
GPs may claim MBS item 735 when coordinating a multidisciplinary case conference.
MBS item claiming for Multi-Disciplinary Case Conferences (MDCC)
GPs can self-log RACGP/ACRRM CPD hours for:
Contact the Diabetes WA Connect team
📞 9436 6270
✉ Connect@diabeteswa.com.au
