Programs and Services

Managing Your Diabetes

Diabetes WA Information and Advice Line (DIAL)

Do you have a question about diabetes? Do you have a question about your risk of diabetes? We are here to answer all of your diabetes questions – and no question is too hard, too trivial or too silly for us.

The Diabetes WA Information and Advice Line (DIAL) is a telephone service manned by credentialled diabetes educators.

Educators are trained to help you best manage your diabetes. They can provide information, education, and counselling on all aspects of diabetes care, as well as helping you to problem solve and manage any issues that arise. They can also refer you on to other healthcare professionals or services should the need arise.

How does it work?

It’s easy. Call us  on 1300 001 880 and ask to speak with a DIAL diabetes educator. We will put you through to a credentialled diabetes educator.

All telephone conversations are confidential.

Alternatively, you can email one of our credentialled diabetes educators for a confidential written response.

What does it cost?

DIAL can be accessed by anyone in WA for the cost of a local call.

When can I call?

DIAL is staffed 8.30am to 4.30pm weekdays.

I need further help to access DIAL

If you need help with English – call the Translating and Interpreting Service (TIS) National on 131 450 and ask for the number 1300 001 880.

If you are hearing or speech impaired you can access

  • TTY (teletypewriter) on 133 677
  • Speak and Listen on 1300 555 727
  • Internet Relay at

Once you have accessed one of these services enter the number 1300 001 880.

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