Not sure where to go next? Start with us.
Diabetes Navigate is a new service for West Australians who aren’t sure where to start, who to contact or what kind of diabetes support might help.
Available from 1 December, the free service will connect people from all over the state with a Diabetes Navigator who will be able to listen, talk through any concerns and identify the next step forwards.
That might include clinical advice, education programs, community services or support from specialists.
West Australians will be able to access Diabetes Navigate through either the Diabetes WA website or by phone.
Who is Navigate for?
Diabetes Navigate may be helpful if you:
- have recently been diagnosed with diabetes
- don’t know what support or services are available
- have experienced a change in your diabetes or your circumstances
- have recently left hospital or specialist care
- simply do not know what to do next.
The service is available to people living with type 1, type 2, gestational and other types of diabetes across Western Australia.
How will it work?
From 1 December, you can register at diabeteswa.com.au/navigate or call 1300 001 880.
You will be asked to tell us a little about yourself and what you would like help with.
A Diabetes Navigator will then make a time to talk with you about what is happening and help you work out the next step. After the first conversation, your Navigator will continue to check in with you as needed.
You do not need a referral to use the service.
Making support easier to find
When you’re living with diabetes, it’s not always easy to know which service to contact, particularly when something has changed.
You might receive support from many different places, including their GP, specialists, allied health professionals, hospitals, Diabetes WA programs and community services.
Diabetes Navigate is designed to give people one clear place to start.
From 1 December, Diabetes WA will also begin introducing Navigate to GPs through Diabetes WA Connect.
In February 2027, a dedicated Hospital Discharge Pathway will also begin, helping people reconnect with their GP and ongoing diabetes care after leaving hospital.
Take the next step with Navigate
Diabetes Navigate will open to all West Australians on 1 December 2026.
Wherever you are on your diabetes journey, Navigate will help you find the next step.
Diabetes Navigate is commissioned by WA Primary Health Alliance and supported by funding from the Australian Government under the PHN Program.
